Terms of Use

1. Introduction

These Terms & Conditions ("Terms") apply to your use of the Menopause Movement website at www.menopausemovement.co (the "Site") and to the purchase and use of any course, membership, or community service we provide (together, the "Service").

The Site and Service are provided by Menopause Movement Limited, a company registered in England and Wales under company number 13118662, with its registered office at 123 Cross Lane East, Kent, DA12 5HA ("we", "us", "our").

By accessing the Site, or by booking, purchasing, or accessing the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Site or proceed with your booking. We may update these Terms at any time; the latest version published on the Site will always apply.

2. About the Service

Menopause Movement is an educational and supportive service providing guidance, information, and evidence-based resources relating to menopause health, fitness, and wellbeing. The Service includes online courses, the Menopause MOT, and access to our online community on Circle.

The Service is not a substitute for medical advice, diagnosis, or treatment.

3. Eligibility

You must be 18 years or older to purchase or use the Service. By booking, you confirm that all information you provide is accurate and complete.

4. Medical Disclaimer

The Service and all content on the Site are intended for educational and informational purposes only.

• We do not provide medical advice.
• Nothing within the Site or Service should be interpreted as a diagnosis or treatment plan.
• You should consult your GP or qualified healthcare provider before making any significant health, exercise, or lifestyle changes.

Participation in the Service is entirely at your own risk.

5. Website Use and Accounts

You may browse the Site for personal, non-commercial purposes. To purchase or access certain parts of the Service you will need to create an account.

• You are responsible for keeping your login details confidential.
• You must not share your account or access details with any other person.
• We may suspend or terminate your account if we reasonably believe these Terms have been breached.
• You agree to use the Site and Service lawfully, and not to attempt to disrupt, reverse-engineer, or gain unauthorised access to any part of them.

6. Booking and Payment

• All courses must be paid in full at the time of purchase unless an instalment option is offered at checkout.
• Prices are shown in pounds sterling and are subject to change at any time, but changes will not affect courses you have already confirmed.
• Your course or membership is confirmed once payment has been received and you have received a confirmation email.

7. Refund and Cancellation Policy

Due to the nature of the Service:

• Once a course has been purchased, refunds will only be issued in exceptional circumstances and at our discretion.
• Once a course has been started, no refunds will be issued under any circumstances.
• Memberships cannot be refunded. You may cancel your membership at any time via your account; cancellation takes effect at the end of your current billing period and no part-refunds will be issued.

A short summary of this policy will also be shown on the relevant sales page, at checkout, and in your purchase confirmation email.

8. Membership Access

Purchase of the Menopause MOT includes access to the Menopause Movement Membership (the "Membership"), where applicable.

Membership benefits may include:

• Access to additional resources, tools, and publications
• Ongoing support through events and the online community feed
• Community features and professional guidance

Membership terms:

• Membership may be subscription-based or time-limited depending on the offer purchased.
• Cancelling your Membership will result in loss of access to the MOT package and the online community.
• Access is personal to you and must not be shared.
• We reserve the right to modify or withdraw Membership features at any time.

Separate Membership terms may also apply where stated at the point of purchase.

9. Intellectual Property

All materials forming part of the Site and the Service — including but not limited to written content, course videos, workbooks, resources, tools, design, code, logos, and the overall look and feel of the Site — are the intellectual property of Menopause Movement Limited or its licensors.

You may:

• Access and view Site content for personal, non-commercial use
• Use course and Membership materials for your own personal learning and professional development as a participant

You may not:

• Copy, reproduce, distribute, republish, or share any materials
• Use any content for commercial purposes
• Remove or alter any copyright or trademark notices

10. Third Party Sites

The Site and Service may contain links to third-party websites, resources, and tools. These are provided for convenience only. We do not control, endorse, or take responsibility for the content, availability, or practices of any third-party site, and your use of them is at your own risk.

11. User Conduct

You agree:

• Not to share login or access details
• Not to misuse the Site, Service, or Membership
• To engage respectfully with other members and with our team in any community, event, or support context

We reserve the right to suspend or terminate your access without refund if these Terms are breached.

12. Our Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Menopause Movement Limited. Completion of a course does not make you an employee or agent of Menopause Movement, and you must not represent yourself as such.

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss or damage arising from your use of the Site or Service.
• We do not guarantee specific results, outcomes, or earnings from participation in any course or Membership.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under English law (including liability for death or personal injury caused by negligence, or for fraud).

14. Data Protection

Your personal data will be handled in accordance with our Privacy Policy, available on the Site. By using the Site and Service, you consent to such processing.

15. Complaints

If you have a complaint about the Site or any part of the Service, please contact us in the first instance at hello@menopausemovement.co. We will aim to acknowledge your complaint within five working days and resolve it as quickly as we reasonably can.

16. Changes to These Terms

We may update these Terms at any time. The latest version published on the Site will always apply to your use of the Site and Service. Material changes affecting confirmed purchases will be notified to you by email where reasonably practicable.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For any questions about these Terms, please contact us at hello@menopausemovement.co.